Cancellation Policy

Reservation & Confirmation All experiences are by advance reservation only. Once we receive your request, our concierge will contact you within three business days to confirm your preferences and finalize the details. Payment Full prepayment is required to confirm your booking. We offer secure online payment options. Cancellation Policy Cancellations made 14 days or more before the experience: Full refund Cancellations made 7–13 days before the experience: 50% refund Cancellations made within 6 days or no-shows: No refund Changes & Flexibility We understand that plans may change. Please inform us as early as possible of any changes. We will do our best to accommodate your request. Privacy & Security Your personal information will be handled with the strictest confidentiality. We will never share your data with third parties without your consent. Urgent or Last-Minute Reservations For urgent or last-minute requests, please indicate this in your inquiry. Our team will prioritize your request and respond promptly.